8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 specilizes in VoIP business phone service, hosted VoIP, Small business phone systems, web conferencing, virtual contact center, virtual call center, enterprise global communications, business phone systems, unified communications, team collaboration, Enterprise Engagement Management, customer experience, employee experience, video conferencing, contact center, voip, CCaaS, and UCaaS
For more information on 8x8, click the button below and ask Mike today.
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Administrative
Adding / Removing Users - Admin can perform manually
Support - USA-based Tier 1 support
Training - On-Site
Application Integration (out-of-the-box)
Active Directory
Bullhorn
Google Workspace
HubSpot
JobDiva
Method
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams Phone
NetSuite
Opera
Oracle
Quickbooks
Redtail Technology
Salesforce
Slack
SSO
Sugar
Zendesk
Zoho
Features
AI
Call Flip/Pull
Click-to-Dial (in Chrome, etc.)
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
Reception / Attendant Soft Console
Text Messaging - MMS
Text Messaging - SMS
Hardware
Phone Lease-to-own
Phone Purchase
Network Architecture
Cloud Architecture
POP - Asia
POP - Australia
POP - Canada
POP - Europe
POP - Mexico
POP - South America
POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast
SD-WAN
Platform
Proprietary
Pricing Structure
Monthly per User
Security & Compliance
Compliant - ATO
Compliant - CPNI
Compliant - Cyber Essentials
Compliant - FINRA
Compliant - FISMA
Compliant - GDPR
Compliant - GSA
Compliant - HIPAA
Compliant - ISO 27001
Compliant - ISO 9001
Compliant - PCI-DSS
Compliant - Privacy Shield Framework
Encrypted Voice
Call Center Software / Contact Center Software
Administrative
Add & Remove Users On-Demand
Support - 100% US-Based
App Integration (out-of-the-box)
Bullhorn
Google Workspace
HubSpot
JobDiva
Method
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
Netsuite
Opera
Oracle
Quickbooks
Redtail Technology
Salesforce
Slack
Sugar
Trello
Zendesk
Zoho
Features
AI
Analytics - Real Time
Call Transcription
Callback in Queue
Dialer - Outbound
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)
Network Architecture
Cloud Architecture
POP - Australia
POP - Canada
POP - Europe
POP - Mexico
POP - South America
POP - USA
Pricing Structure
Monthly License Fee
Regulatory Compliance Certifications
FedRAMP
FERPA
GDPR
HIPAA
HiTrust
PCI
SOC1
SOC2
TCPA
SD-WAN
Application Optimization/Peering
8x8
AWS
Citrix XenDesktop / XenApp
Google Workspace
HP Helion
IBM Softlayer
Microsoft Cloud / Azure
Netsuite
Rackspace Cloud
Salesforce
Architecture
On-Prem Appliance, Routed to Cloud Gateways, Connected over a Private Backbone
Features
Admin changes made in cloud portal
Cloud / VoIP Session Reassignment
IPsec VPN (managed)
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Outbound Internet Traffic
Pricing Structure
OPEX
Security
Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)
Security Decision-Processing: Cloud
Service Area
Europe
USA
Solution Manufacturer
Aryaka