Broadvoice is a growing cloud-based communication company with a passionate team on a mission to inspire meaningful human connections. Our goal is to personalize the way we communicate so that no matter where work happens, our technology helps people be brilliant about the way they connect.
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and GoContact omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice’s product suite includes Business Phone Systems, Call Center Software, SIP Trunks, & SD-WAN for your business needs.
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Administrative
Adding / Removing Users - Admin can perform manually
Support - USA-based Tier 1 support
Training - On-Site
Application Integration (out-of-the-box)
Microsoft Teams Phone
Salesforce
Features
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
Text Messaging - SMS
Hardware
Phone Purchase
Phone Rental
Network Architecture
Cloud Architecture
POP - USA - East Coast
POP - USA - West Coast
SD-WAN
Platform
Proprietary
Pricing Structure
Monthly per Call Path
Monthly per User
Security & Compliance
Compliant - HIPAA
Compliant - PCI-DSS
Call Center Software / Contact Center Software
App Integration (out-of-the-box)
Microsoft Dynamics 365
Salesforce
Features
Callback in Queue
Disposition Fields
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Quality Management (QM)
Wallboards
Work Force Management (WFM)
Network Architecture
Cloud Architecture
POP - USA
Regulatory Compliance Certifications
GDPR
HIPAA
PCI
SOC1
SOC2
TCPA
SD-WAN
Architecture
On-Prem Appliance, Routed to Cloud Gateways
Features
Admin changes made in cloud portal
Admin changes made on-site
Cloud / VoIP Session Reassignment
Deployment: Prof. Install
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Pricing Structure
OPEX
Security
Built-In Standard Firewall
Security Decision-Processing: Cloud
Security Decision-Processing: On-Site
Service Area
USA
Solution Manufacturer
SimpleWAN