Customer Reviews: Zoom

Zoom

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Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.

We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment.

For more information and pricing on Zoom, click the button below and ask Mike, today.

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It Dept

1 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

07/02/25

We’ve been on the Zoom Phone platform for three months at the time of this review and are a very satisfied customer at this point. While we are a relatively “small” client with one office site and 50 users, we did have some very specific needs. This included customizable call recording options and the ability to store and access those calls for a prolonged period of time (up to 7 years). It seems like a simple request. However, we reviewed nearly a dozen providers over the years and made two previous selection mistakes before arriving at Zoom. Past issues have always revolved around the inability to record and store the entire call and technical support associated with call recording. There have been none of these issues with Zoom at this point.

Zoom Phone is NOT for the standard office administrator to setup and administer. While Zoom was helpful with setup and initial support, they will not hold your hand through the setup and go live process. Because of this and the incredible number of setting and configuration options, this is not recommended for the office administrator to setup and administrator. It is strongly recommended that the setup person and administrator is technical and has some experience with IT and Telco in general. Otherwise, it will become an overpowering process trying to setup, configure and maintain the system to those without a background and interest in the subject.

On the technical side, Zoom seems to have developed and integrated system features in-house. Other providers have purchased or licensed components, software and features and awkwardly bolted those into their systems and interfaces. Zoom has everything streamlined in one overall interface and there is continuity in how it can be configured from component to component.

So, if you are a legacy Zoom user and are familiar with the origins of Zoom and what they were originally about (pre-pandemic), this is certainly a provider you should investigate and consider.

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Tom Rizas

1 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

05/01/25

We’ve been using Zoom Phone for about a year now across 18 sites, with around 90 users. It checked all the boxes we were looking for—easy to manage, reliable call quality, and smooth integration with both mobile and desktop setups. The admin portal makes it simple to add or update users, manage call flows, and handle changes on the fly. We’ve run into a few minor issues, but nothing major, and support has been quick to respond. Overall, it’s streamlined our communications and works really well for our team.

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